This Privacy Policy governs your use of and which are websites of Ambicare Health Limited. (“Ambicare”, “Lustre” “we”, ”us”, “our”). 

Ambicare Health values our customers and guests and respects your concerns about online security and privacy. We believe in providing you with a safe and secure online experience. Our Privacy Policy is intended to provide you with information about how Ambicare Health collects and handles information about you, including your personal information on these websites (the “Site”). By using our Site, you consent to the collection and use of your personal information as set forth herein. This Privacy Policy is incorporated into the Terms of Use by this reference. In addition to reviewing our Privacy Policy, you should also read our Terms of Use. Your use of the Site constitutes your agreement to the terms and conditions in this Privacy Policy and the Terms of Use.


Because we continue to develop the Site and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. If we change our Privacy Policy, any changes will be posted on this page and we may place notices on other pages of our Site and/or let you know about changes in our communications with you. Your continued access and use of the Site will constitute your acceptance of any changes or revisions to our Privacy Policy.


This Privacy Policy explains how we collect, use and protect your personal information as you interact with us online. This Privacy Policy explains:

• What information Ambicare Health gathers from users of the Site.
• How Ambicare Health uses the personal information that you share with us and that we learn about you because of our relationship.
• How Ambicare Health uses non-personal information.
• What personal information, if any, Ambicare Health may share about you with others and the conditions that protect your information if it must be shared.
• What kind of security measures Ambicare Health takes to protect your information from loss or disclosure.
• The circumstances under which you can access personal information you have shared with Ambicare Health and have that information corrected, restrict Ambicare Health’s use of that information, and even have it removed from our records.
• Other things you should know about privacy and Ambicare Health.


Ambicare Health collects information that you provide to us or that we learn about you from your use of the Site. For example, you may provide information to the Site when you register, sign in, search, add items to your shopping basket, participate in a survey or competition, request our e-mail newsletters, rate or review our products or services, or communicate with Ambicare Health’s Customer Services department online. As a result of those actions, you might supply us with such information as your name, address, phone number, e-mail address, and personal shopping and product preferences. We also automatically receive and store certain types of non-personal information, such as demographic or statistical information, whenever you visit the Site.


We try to provide you with the information you need to make informed, reasonable choices with respect to how the Site uses or shares your information. Ambicare Health uses and shares personal information from you in several ways:

We use information we have collected about you to:
• provide you with the very best health and beauty news;
• deliver our products and services to you;
• process your orders and transactions (as discussed further below);
• develop and improve your shopping experience;
• anticipate and respond to any queries you may have;
• administer any promotions or competitions and notify the winners;
• keep you informed by email or post about our products and services but only where you have requested this at the point you provide your information through the Site, (such as when you register your details or sign-up to receive our email updates); and
• operate our business.

We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorised us to do so.

We may share your personal information with third parties or affiliates of Ambicare Health where it is necessary for us to complete a transaction or do something you have asked us to do. Likewise, we may share your personal information with third parties or affiliates of Ambicare Health with whom we have contracted to perform services on our behalf. Companies that act on our behalf are required to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.

We may disclose your personal information as permitted or required by law, such as in connection with a Court order or similar legal process, or if we believe such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person. In the event that we undergo re-organisation or in connection with a merger, acquisition, or insolvency, your information may be transferred to that re-organised entity or third party as discussed further below.


Ambicare Health or its authorised service providers may observe activities, preferences and transactional data from your device (such as your IP address, browser type and operating system) relating to your use of the Site. We may use this collected or logged information in order to provide better service, to facilitate our customers’ use of the Site, to track usage of the Site, to address security hazards, and for other administrative or operational purposes.

Ambicare Health, or its authorised service providers, may use this information to track aggregate traffic patterns throughout the Site. We may use aggregated, statistical information to describe our customer audience, products, and services, and to develop partnerships with third parties to offer products and services in which we believe our customers will be interested.


Some content that you post on the Site, for example when you share your experiences or rate or review products or services, may be made publicly available on the Site, in print or on third party websites and social media. If you would like to give us feedback on a product or service in a non-public manner, please contact us directly using the contact information below in the “Questions or Comments” section.


Except as otherwise set forth in this Privacy Policy, our internal data security policies restrict access to customers’ personal information to authorised employees for Ambicare Health business purposes only. Our employees are bound by Ambicare Health policies that require them to maintain the confidentiality of our customers’ personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination. We maintain physical, electronic, and procedural safeguards that are designed to guard our customers’ personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Ambicare Health cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.


We may use cookies to collect or log certain information. A cookie is a small piece of information that a Site stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customers’ preferences for certain kinds of products or to store a password so that you do not have to input it every time you visit our Site. The cookies will not contain personal information that will enable anyone to contact our customers via telephone, email, or other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.


The Site may contain links to third-party sites. Please be aware, however, that Ambicare Health is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours. This Site may also contain links to sites that display Ambicare Health branding and/or Ambicare Health’s logo but which are maintained by third parties. Such websites are identified as third party sites by the website address or URL because they do not display an or URL. Please read the privacy policy on these sites for applicable privacy practices relating to personal information collected via the sites because they may differ from the Site’s privacy practices. This Privacy Policy applies solely to information collected by Ambicare Health via the Site.


You have choices when it comes to how Ambicare Health uses your personal information. When you register online with the Site, you can choose not to receive information about products, services and special promotional offers from us by direct mail and/or e-mail. If you elect not to receive such product marketing information by direct mail or e-mail, Ambicare Health may continue to contact you as necessary to service your account and process your transactions and requests. You can change your contact preferences at any time by following the instructions on the Site.
Keeping your account information accurate and up-to-date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate, or not current, please follow the instructions on the Site to correct your account information online.
You have a right to a copy of the information about you held by us. On request we will provide you with a copy of this information (which may be subject to a fee not exceeding the prescribed maximum fee permitted by law).

Data storage and international transfers 
As part of the services offered to you through the Site, information that you submit via the Site may be transferred to countries outside the European Economic Area (“EEA”). By way of example, our servers are currently located in the UK however our servers may, from time to time, be located in another country outside the EEA. In addition, one or more of our service providers may be located in a country outside the EEA. If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected.

In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
By using this Site and providing us with your data, you consent to the transfer of such data.


If Ambicare Health should ever become insolvent or merge with another company, or if Ambicare Health should decide to buy another business, or sell or reorganise part or all of Ambicare Health’s business, Ambicare Health may be required to disclose your personal information to prospective or actual purchasers and other parties. It is Ambicare Health’s practice to obtain appropriate confidentiality protections for information disclosed in these types of transactions.


Children are not eligible to use the Site. We ask that children (under the age of 16) only use the Site in conjunction with parents or guardians. Children under 13 should not use this Site. If a child under 13 submits information through any part of the Site, and Ambicare Health becomes aware that the person submitting the information is under 13, we will attempt to delete this information as soon as possible.


You should be careful to maintain the secrecy of your passwords and/or account information and be responsible about protecting your personal information and identity whenever you are online.


Ambicare Health is committed to quality customer experience. If you have questions or comments about this Privacy Policy, you can contact us by:
• Send us an e-mail or contact our Customer Services department at; or
• Writing to us at:

Ambicare Health Limited,
Alba Innovation Centre,
Alba Campus,
EH54 7GA
LAST REVISED 4 March 2013